vikingsiptv Refund Policy
Last updated: February 9, 2025
At vikingsiptv, we are committed to providing high-quality IPTV services to our customers in Sweden and around the world. However, if you experience any issues with your subscription, we have a clear and fair refund policy.
1. Free Trial – Test Before You Subscribe
Before subscribing to a paid subscription, we offer our new customers a 24-hour free trial. This trial allows you to test the quality of our IPTV service and ensure it meets your expectations.
No refunds will be given if you chose not to use the free trial before purchasing a paid subscription.
2. Refund Conditions
We offer refunds only in the following cases:
2.1. Unresolvable Technical Problems
If you experience technical issues that prevent you from using our service, and our technical support team is unable to resolve the issue within 72 hours, you will be eligible for a partial or full refund.
2.2. Duplicate Payment
In case of accidental double payment for the same subscription, we will refund the overpayment amount after verification.
2.3. Subscription Not Activated
If you paid for a subscription but your account has not been activated within 48 hours of payment confirmation, you can request a full refund.
3. Cases Not Eligible for Reimbursement
We cannot offer refunds in the following cases:
- Internet connection issues or insufficient bandwidth on the user’s part.
- Inappropriate use or incorrect configuration on your part (incompatible devices, operating errors).
- If you changed your mind after purchase, without justification, due to a service malfunction.
- Temporary streaming issues that are quickly resolved (e.g., temporary maintenance, service updates).
- Subscriptions used beyond 7 days after activation.
4. How to Request a Refund?
To request a refund, please follow these steps:
4.1. Contact Our Support
Send an email to support@vikingsiptv.net or elegant47dz@gmail.com with the following information:
- Full name and email address used during registration.
- Order number or proof of payment.
- Detailed description of the problem encountered.
4.2. Timeframe for Processing Requests
We will review your request within 3-5 working days. If your request is approved, the refund will be issued to the same payment method used for the purchase.
5. Reimbursement Period
Once approved, your refund will be processed within 7 to 10 working days. Processing times may vary depending on your bank or payment service provider.
6. Contact Us
For any questions regarding our refund policy, please do not hesitate to contact us:
Email : support@vikingsiptv.net or elegant47dz@gmail.com
Téléphone : +213553394754
Adresse : Kontoristvägen 23, 123 54 Farsta, Sweden
Site Web : vikingsiptv.net
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